The Rise of Social Media Customer Service
The days of listening to greensleeves on hold for hours while waiting for a customer service operator is over, as new research suggests that more and ...
Social Media and Marketing Automation Merge – What a Hoot!
HootSuite, the market leading social media management system, have entered into partnership with HubSpot, the world’s only all-in-one marketing soft...
3 Features of the Facebook Timeline for Better Marketing
Facebook has been the social media master for some time now. While other social media outlets like Google+ and Pinterest have made waves, Facebook rem...
Google+ – A Reminder Why You Can’t Ignore It
Google+, also referred to as G+ and Google Plus, is Google’s latest take on social networking (I’m not lying – Google Wave anyone?). This ty...
How B2B Can Get More Out of Social Media
A few years ago, I was on the other side of the Twitter debate. “Rubbish”, I called it. A “fad” that will never catch on in B2B circles, becau...